Privacy Policy

To provide you with a secure and tailored experience, we collect several categories of personal data.

Identity and Contact Information

This includes your full name, date of birth, email address, physical address, and telephone number, which are collected during account registration to verify your identity.

Usage and Device Data

We automatically collect technical data when you access Spinanga. This includes your IP address, browser type and version, time zone setting, operating system, and information about how you navigate and interact with our platform.

Transaction Data

As part of facilitating our services, we record details regarding your financial transactions, including deposits, withdrawals, and wagering history. Please note that full credit card numbers are processed by secure third-party gateways and are not stored directly on our servers.

Support Communications

If you contact our support team, we retain records of our correspondence, including emails and chat logs, to assist with current and future inquiries.

We process your data relying on several legal grounds. Primarily, processing is necessary for the performance of our contract with you (delivering our services). We also process data to comply with strict legal and regulatory obligations, particularly concerning fraud prevention and anti-money laundering. Where appropriate, we rely on your explicit consent for marketing communications, and on our legitimate interests to maintain platform security and improve our offerings.

The information we collect is utilized to create and manage your account, verify your identity, and process transactions efficiently. We also use data to provide customer support, troubleshoot technical issues, and analyze platform performance. If you have opted in, we may use your contact details to send you updates about new features, promotions, or changes to our terms.

Spinanga retains your personal data only for as long as is reasonably necessary to fulfill the purposes outlined in this policy. When you close your account, we may be legally required to retain specific transactional and identity records for a set number of years to comply with financial and legal obligations. Once this period expires, your data will be securely deleted or fully anonymized.

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, such as payment processors, identity verification agencies, and secure cloud hosting providers. These entities process data solely on our behalf and are bound by strict confidentiality agreements.

As Spinanga operates globally, your data may be transferred to and processed in jurisdictions outside of Australia. Whenever we transfer your data internationally, we ensure appropriate safeguards are implemented, such as standard contractual clauses, to guarantee your information receives a level of protection consistent with local regulatory standards.

We employ robust physical, technical, and administrative security measures to protect your data from unauthorized access, alteration, or disclosure. This includes SSL encryption for data transmission and restricted access to data centers. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

You maintain significant control over your personal data. Subject to legal exceptions, you have the right to request access to the information we hold about you. You may also request corrections to inaccurate data, ask for the deletion of your account and associated data, object to specific processing activities (such as direct marketing), and request data portability.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data protection team via our official support channel: spinanga_support@gmail.com.

We may amend this Privacy Policy from time to time to maintain compliance with evolving legal landscapes. Any updates will be published directly on this page. We encourage you to review this policy periodically.